Changes not reflecting on forms while importing managed solution to organization in MS Dynamic CRM

What is the Issue?

After importing managed solution to the organization, changes on the forms not reflects.
Example- MS Dynamic CRM developer made some changes on form which is already exists in organization,like changed display name of field on form or added some function on onChange event of some field, but when imported this changes through managed solution the labels not changed or function is not added on OnChange Event of field.

The Reason-

You will face this issue in case of unmanaged changes over managed entities in the organization.These managed entities maintains the customization even after importing new changes.


We can divide the issue in two parts.
1. New events added to the form components.
2. The exiting field properties changed on the form.

The solution for issue 1-
These changes can be moved overwriting existing the managed solution which already contains the entity form which you want to update.

The solution for issue 2-
The simple solution for the first issue is to add new tab on form and move the updated fields to the new tab and format this tab as previous one.
Also, In this case, you can move the changes using same way mentioned for issue 1.

These both issues will never occur if you maintain the version of managed solution.
While deploying changes to MS Dynamic CRM try to maintain the version of managed solution.You can avoid creating new solution each time.It will avoid many failures which occurs during solution import or the updates on entities.

To maintain version and version history using the ‘Description’ and ‘Version’ fields of solution Information.


IE 11 Compatibility Issues with CRM 2011

Hey Guys!

This article is useful for those CRM users who are using Microsoft Dynamics CRM 2011 version on their latest IE version.

What is the Issue?

CRM users encounter the problem with CRM views- which gets misaligned or does not load properly. CRM may crash sometimes if multiple windows are open. Overall slow performance is encountered by the users.

The Reason-

This basically happens due to compatibility issues between CRM and latest versions of IE.


Just add the CRM URL to the compatibility mode!

Here are the steps that you can follow:

Step  1: Click “gear” icon on the upper right-hand side of your IE window.

Step 2: Select “Compatibility View Settings”


Step 3: In “Add this website” text box, type your CRM URL (or simply copy & paste it!)

Step 4: Click “Add”& then “Close”.

Refresh the page. You should able to work normally.

PS: Above are steps for IE 11 version. There may be a slight difference in steps, between other versions.

I hope above article is useful for you!

Do comment if you have any questions.

Thank you!



Asynchronous Processes/Workflows Stuck in InProgress/Waiting status in MS Dynamic CRM

What is the Issue?

CRM developer/User once in a life faces the issue regarding Asynchronous Processes stuck in same status i.e. InPrgress/Waiting/Pausing/Canceling.You can see the system job status is not changing.


The Reason-

The main reason behind this issue  –

  1. Many jobs are in waiting status.
  2. Asyncoperationbase table become full due to many succeeded/canceled jobs occupied space.
  3. Asynchronous processes settings are not proper.
  4. The asynchronous workflows are not configured properly.


The solution for this issue –

  1. Very first step is to restart the  Microsoft Dynamics CRM Asynchronous Processing Service. This might work in many cases.
  2. Many Jobs are in waiting status->
    you can update the job status to canceled and completed by creating console application or from database-
    a. Create the console and use the script –
    b. Using Database Query-
    Note- You should create restore(Checkpoint) point first before working on database directly to rollback changes if needed.
    You can use “where statusCode=10 –Waiting”.
  3. Asyncoperationbase table become full due to many succeeded/canceled jobs occupied space –
    You need to cleanup the database by deleting the succeeded and canceled jobs-
    Make sure that only the following Async operation types are deleted if the state code of the types is 3 and the status code of the types is 30 or 32:

    • Workflow Expansion Task (1)
    • Collect SQM data (9)
    • PersistMatchCode (12)
    • FullTextCatalogIndex (25)
    • UpdateContractStates (27)
    • Workflow (10)

    If script took very long time then you should stop the script and rebuild the indexes for AsyncOperationBase as well as PrincipalObjectAccess tables. And run the script again.

  4. You can check if the values are optimal-
    • AsyncItemsInMemoryHigh
    • AsyncItemsInMemoryLow
    • AsyncStateStatusUpdateInterval
    • AsyncMaximumThreadsPerCPU
    • AsyncSelectInterval
    • AsyncSelectParallelism
    • AsyncThrottlingConfiguration
    Also you can check the ‘AsyncSdkRootDomain’ setting from  [MSCRM_CONFIG].[dbo].[DeploymentProperties]
    Recommended value of ‘AsyncSdkRootDomain’ should be same as ‘ADSdkRootDomain’. Or you can put server name as value.
  5. And Finally you can check your asynchronous work flow logic.
    There are many possibilities the workflows are stuck due to internal logic.

You have to restart the  Microsoft Dynamics CRM Asynchronous Processing Service after executing any above step.

MS Dynamics CRM Performance Diagnostics

What is the Issue?

CRM performance becomes very slow. But there is no clue what could be the reason behind slowness of CRM.

The Reason-

There might be several reasons to CRM performing very slow.
-Heavy customization on Entities
-APP Pool issue
-Asynchronous services performance
-Database issue
-Network related issues.


Let’s see the solution for slow performance-
1.Heavy Customization on Entities-
-Try to make pages lighter by reducing the function calls on page load.
-If performance observed very slow on any event of some particular entity, check the workflows/plugins execution and try to make them asynchronous if possible. This will definitely improve the performance of your CRM.

2.Application pool issue-
-Sometimes there might be issue with application pool, which needs to be periodically recycled.

3.Asynchronous service Performance-
-This is the another issue which affects the crm performance. Restart the asynchronous service to resume/speedup the pending asynchronous workflows which are causing slowness in some operations.
-you can check here if you are facing some issue with asynchronous services-Asynchronous Processes/Wrokflows Stuck in InProgress/Waiting status in MS Dynamic CRM

4.Database issues-
-This is the common issue MS Dynamics CRM developer faces in a life. Due to heavy data loaded in database the crm might take time to perform operations like creating records, retrieving records, loading the views in some particular entity form. You can create indexes or recreate indexes if already exist, on such a tables which is having heavy load of data.  This will be improve performance more significantly.

5.Network Related issues-
-Very rarely user will face the slowness of CRM performance due to network related issues if they have some complex network structure, which causes the high latency in the network.
-In the case of NLB, slow performance issue might be observed by the CRM Users.In this case the you can check NLB settings.

MS Dynamics CRM provides the inbuilt diagnostics tool. You can use this tool to check point 1 and point 5.  You can use tool like-http://<YourCRMServerURL>/tools/diagnostics/diag.aspx

Another great tool that is built in tool available into CRM (2013 SP1 and up) is the CRM Performance Center. Try this with IE.
To activate,  log into CRM then press CTRL+Shift+Q on your keyboard. Click Enable, then click Refresh. When browsing in CRM, this will capture how long it takes components to load. This is a great alternative to tools like Fiddler and won’t require you to install additional third-party tools.

You can also refer-
Optimizing and maintaining client performance for Microsoft Dynamics CRM 2011 and CRM Online

Hope this will help you…


“Unsaved Changes” Message after saving the record in Ms Dynamic CRM

What is the Issue?

Sometime user saves the record, even after saving the crm shows unsaved changes on form. Also if we try to “save and close/Close” the current saved record the popup continues with message – “Unsaved changes on form”.

The Reason-

This causes due to –
1. Some JavaScript is setting the field value on ‘onLoad’ event of form.
2. Some Business Rule is setting the field value.
3. Some field/fields are locked on form and populating through script.


To solve this issue –
1. If JavaScript function is the reason, then add check condition-
if (Xrm.Page.ui.getFormType() == 1) {
//populate your values
// formType=1 is for Create record
This will populate the values in fields only first time i.e. the record is not saved yet.

2. If Business Rule is the reason, then add check condition before populating values-
IF Created On does not Contains Data
Then populate values
The created On field contains data only for existing/saved records and this field
populates only once,on first save of record.

3. If some fields are locked on form and populated through javaScript-
The problem is the read only fields are not consider for saving in CRM automatically. There are 3 modes for saving the read only fields-

  • always: The value is always submitted.
  • never: The value is never submitted. When this option is set, data cannot be edited for any fields in the form for this attribute.
  • dirty (default): The value is submitted on create if it is not null, and on save only when it is changed.

You can save the read only field using setSubmitMode function as-