Get SharePoint Document details for particular record in MS CRM using FetchXML

What is Issue?

There are many cases while implementing MS CRM where clients ask to perform some operation in MS CRM based on the document uploaded in SharePoint. But how to get SharePoint document details in MS CRM other than “Documents” associated view? If you try to fetch records using advanced find or querying sharepointdocument entity directly, it will show you error. So how we can query and get the document details using code either from client side or server side?

The Reason-

MS CRM Supports only the associated view for Document i.e. sharepointdocument entity. MS CRM do not support direct querying on all sharepointdocument.


There is a way to fetch SharePoint document details for particular record in MS CRM.

If you try to query on Document entity in MS CRM using Advanced find you will get the error-” SharePoint document entity does not support any view other than associated view”.

Now this seems trouble to get sharepoint document details. Don’t worry, as error itself says, the sharepoint document does not support any view other than associated view, We can keep building query in advance find itself.

Suppose I want to get documents details for one of my Opportunity in MS CRM , So I am building the query in the following way-
1. Look for : Document
2.Use Saved View :All Sharepoint Documents
3.If you want, you can edit the columns
4. Select Regarding(Opportunity) contains data
5. Select sub query for opportunity record(for which you want to get details)

If you click on results, it will still show you same error. Don’t worry, download the fetchXML for the query we built.

<fetch version="1.0" output-format="xml-platform" mapping="logical" distinct="false">
  <entity name="sharepointdocument">
    <attribute name="documentid" />
    <attribute name="fullname" />
    <attribute name="relativelocation" />
    <attribute name="sharepointcreatedon" />
    <attribute name="filetype" />
    <attribute name="absoluteurl" />
    <attribute name="modified" />
    <attribute name="sharepointmodifiedby" />
    <attribute name="title" />
    <attribute name="readurl" />
    <attribute name="editurl" />
    <attribute name="author" />
    <attribute name="sharepointdocumentid" />
    <attribute name="ischeckedout" />
    <attribute name="locationid" />
    <attribute name="iconclassname" />
    <order attribute="relativelocation" descending="false" />
    <link-entity name="opportunity" from="opportunityid" to="regardingobjectid" link-type="inner" alias="ad">
      <filter type="and">
        <condition attribute="opportunityid" operator="eq" value="{83779C3E-xxxx-xxxx-xxxx-0CD3BEAFE160}" />

When I tried to use the fetchXML in Javascript query, I got the Sharepoint Document details in json as below-

As sharepoint document entity supports only associated view, it requires regarding object to query. So if you try to remove and link-entity tag from fetchXML, it will not return any record in response.

Now we have fetchXML which we can utilize in Javascript or C# based on requirement.

Hope this will help…
Enjoy Ms CRM!!!

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Color Picker Custom Control for MS Dynamics CRM

What is Issue?

One of my previous projects had requirement of color picker in MS CRM to provide users flexibility to select any color to can display notifications(using HTML) on their records. But we had no other option than going with html and JavaScript web resources for this.

The Reason-

MS CRM don’t provide any color picker field out-of-box.


As I already had a blog written for color picker using web resources and spectrum libraries-Color Picker in MS CRM ?

But it is web resource which needs much efforts to match to field styles in crm.

I have created the custom pcf control (PowerApps Custom Control). This control can be used for the single line text fields.

Depends on browser it appears in supported way-

On Browsers other than IE-

This slideshow requires JavaScript.

In IE it will appear as –

This slideshow requires JavaScript.

If you want to use it you form you can download ready custom control from

How to use it-
1. Import downloaded solution in CRM-

2. Create single line of Text field in any entity you want and add it on form.
3. when adding to form select field, click on change field property and in controls tab add custom control “ColorPicker”-

This slideshow requires JavaScript.

4.Save and publish the form.
Now the control is available and ready on form to use.


You can also download the source code from

To work with source code you need some of the basic setup in your computer-
1. Nodejs installed
2. VS or Visual Studio Code installed
3.Understanding of below commands-

pac pcf init --namespace yourNamespace --name yourControlName --template field
npm install
npm run build
npm start
pac solution init --publisher-name yourPubliserName --publisher-prefix yourPrefix
pac solution add-reference --path "pcfproj folder path"
msbuild /t:restore

Hope this will help…
Enjoy Ms CRM!!!

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Add floating Chat Bot (Microsoft Virtual Agent) on Power Portal (PowerApps)

What is Issue?

Microsoft is providing the Virtual Agents(chat bots) to provide the customers better communication ability on many channels like websites, Skype, Teams. Microsoft is also introduced the Power Portals. But how to integrate this Virtual Agent(chat bot) with Power Portal?

The Reason-

Power Portal provides the way adding the extra code snippet in portals. But when we try to embed the Virtual Agents in Power Portal using this code snippet it shows the chatbot window at the bottom of the portal. Code provided by Microsoft Virtual Agent after publishing is just an IFrame. So user is not able to see floating chat bot.


To make your Virtual agent float you need some customized embed code with some JavaScript and CSS.
1. Create a CSS Style-sheet File with below CSS-

/* Button used to open the chat form - fixed at the bottom of the page */
.open-button {
background-color: #555;
color: white;
padding: 16px 20px;
border: none;
cursor: pointer;
opacity: 0.8;
position: fixed;
bottom: 23px;
right: 28px;
width: 280px;
display: block;
position: fixed;
bottom: 312px;
right: 50px;
border: 3px solid #f1f1f1;
z-index: 99;
background-color: transparent;
/* The popup chat - hidden by default */
.chat-popup {
display: none;
position: fixed;
bottom: 0;
right: 15px;
border: 3px solid #f1f1f1;
z-index: 9;

This CSS will help to float chat bot at bottom left corner.

2.Add the saved CSS file to power portal –
Navigate -> ->Apps -> Select Portal-> Click on Edit


3.When Editor Opens -> Click on Themes and upload the CSS

Save the Code Editor and close the Portal editor.

4. Open the Portal Management Model-Driven App

5. Navigate to Content Snippet under Content and search for “Chat Widget Code”-
If you want you can create other Content Snippet of HTML type and add it on “Home” Web Template.

6. Open the Content Snippet-Chat Widget Code or newly created content snippet by you-


7. Add the Below code in Value as HTML and save the content snippet-

  function openForm() {
    document.getElementById("myForm").style.display = "block";
  function closeForm() {
    document.getElementById("myForm").style.display = "none";
</script><button onclick="openForm()" class="open-button">Chat</button><button onclick="openForm()" class="open-button">Chat</button>
  <div id="myForm" class="chat-popup">
[your iframe code as belows from Microsoft Virtual Agent after Publishing]  
   <button onclick="closeForm()" class="closePopUp">X</button>

8. replace [your iframe code as belows from Microsoft Virtual Agent after Publishing] in above code with something like below-


9. Load the portal again you will find Chat option at the right-bottom corner. When you click on chat button it will open your chat bot.

This slideshow requires JavaScript.

Hope this will help…
Enjoy Ms CRM!!!

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Make CRM user friendly using Dynamics 365 CRM new features

What is Issue?

This time it is not an issue but improvement in product to make CRM user friendly. Below are the common requirements from users-

1.There is always requirement from user that they don’t want to click multiple times to go to particular window. Many times happens when user accidentally clicks on look up field which opens up the record and to get back to previous record user have to navigate many areas on sitemap. Even user clicks on back button on browser it might take much time to load window again.
2.User not able to find the opportunity pipeline stage or its status.
3. Activities in CRM hard to manage with external calendar.

The Reason-

These are the basic requirements from the users. Previously Dynamics 365 didn’t had any option to figure out these multiple click issue and single view to manage opportunities and Activities with calendar.


With Dynamics 365 -2020 Release Wave 1 Microsoft provided some features that will help us with our above requirements –

1. Multiple clicks-
How we avoid multiple clicks-
Microsoft provided new event for lookup fields-  addOnLookupTagClick
Using this event we can perform action when click on lookup field record.
To avoid multiple clicks we can open record in popup window with all buttons and functionality available for that record without closing parent record window.
How to use addOnLookupTagClick event-

//call function onload of form with execution context passed.
function LookupDialog(executionContext) {
    var formContext = executionContext.getFormContext(); (attribute, index) {
        var attributeType = attribute.getAttributeType();
        if (attributeType == "lookup") {
            var attrName = attribute.getName();
            OpenDialogForLookup(formContext, attrName);

function OpenDialogForLookup(formContext, lookupField) {
    formContext.getControl(lookupField).addOnLookupTagClick(context => {
        const lookupTagValue = context.getEventArgs().getTagValue();
                pageType: "entityrecord",
                entityName: lookupTagValue.entityType,
                formType: 2,
                target: 2,
                position: 1,
                width: {
                    value: 70,
                    unit: "%"

Add the LookupDialog function on load event of form so that it will add this addOnLookupTagClick  event to all lookup fields on form. So that you don’t have to add this manually for every lookup field. If you have large number of lookup field then you can call this function asynchronously on form onload event.

After clicking on lookup field you will see window like below-

You can change the position like quick create window in UCI – change position: 2
and you can change the popup window screen coverage by changing –width: {
value: 50,
unit: "%"
in above code.
Below is screenshot for the same-

2.Opportunity Stages and Status in single view-
Microsoft introduced the new Kanban Control

that can be used to show opportunities based on their stages or status in single view with capability to move records from one stage to another.
How to activate this feature – Click here
This will give user a better view of opportunities in his bucket.

3.Calender Control-
Microsoft also provided new calendar control to manage activities as well as some entities which sticks to the time.

This can be also activated like Kanban control above.
This will help user to easily organize activities/records with calendar.


Hope this will help…
Enjoy Ms CRM!!!

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Call MS CRM Web API outside CRM Applicaiton or with Postman

What is Issue?

MS CRM provides out-of-box Web API which we mostly use in javascript to get data from entities whenever required. But there are many situations where your company uses different applications and CRM is one of them. The data across company can be used in any of these application in real time. So instead of writing custom Web API, if MS CRM provides out-of-box Web API, can we use that in any other application? or is it possible to call MS CRM APIs using postman for testing purpose before used in any other application?

The Reason-

MS CRM provides the way to get data from entities with calling Web API. But mostly we use this API calls within CRM application. When calling Web API within CRM , user is already logged in to the CRM which do not need any extra authorization. When we try to calls these Web API out side CRM it requires authorization to access data from CRM.


To Call Web APIs outside MS CRM environment you need to get Bearer token for the user using OAuth2.0 authorization.

Lets take example – WebAPI to get all Accounts-

Lets generate bearer token to access above WebAPI from Postman-
I am considering You have registered the Azure app and you have Client Id and Client secrete with you for this app.
In Postman- New request add your request –

    1. Go to the Authorization tab
    2. Select Type – OAuth2.0
    3. Click on Get New Access TokenPostMan0
    4. In popup window please enter all required information as below-PostMan
    5. Grant Type – Authorization Code
    6. Enter Callback URL provided in Azure App – Redirect URI
    7. Enter Auth URL –
    8. Access Token URL –
    9. Enter Client Id and Client Secret you have.(Azure App client details).
    10. Click on Request Token.
    11. Microsoft login window will popup. Enter your credentials to login.On successful authentication, It will bring an access token for you.
    12. Select Access Token you have generated just a while before from Available tokens in postman.
    13. Don’t forget to select Add authorization data to – Request HeaderPostMan2
    14. Now you can send the request and test your MS CRM Web APIs.
    15. You can use the Code option in postman to generate code according to your programming needs.PostMan3

You can use the same parameters when generating bearer token for the user using code.

How to get bearer token using Postman-

  1. Use Post Method and URL-
  2. Add below details to Body of the request as form-data-
    – grant_type – client_credentials
    – user’s credentials : username and password
    – other details – client_id and client_secret as described above. -resource : your MS CRM url.
  3. PostMan4

Using the bearer token generated you can access MS CRM Web APIs in any application.

Hope this will help…
Enjoy Ms CRM!!!

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